Terms and Conditions

1. About True Calm Psychiatry

True Calm Psychiatry provides psychiatric services through telehealth to eligible patients in Georgia, Oregon, Colorado, and Washington, subject to applicable laws, provider licensure, clinical appropriateness, patient eligibility, and availability.

Our services may include:

• Comprehensive Psychiatric Evaluations
• Psychiatric Medication Management
• Bariatric Surgery Clearance Evaluations
• School Accommodation Evaluations
• University Accommodation Evaluations
• Immigration Evaluations

Not every service may be available to every patient or in every state. Services are provided based on applicable state and federal requirements and the provider's clinical judgment.

2. Use of the Website

This website is provided to give patients and prospective patients general information about True Calm Psychiatry and its services.

You agree to use this website only for lawful purposes and in accordance with these Terms.

You must not use the website to:

• Submit false, misleading, or fraudulent information
• Attempt to gain unauthorized access to the website or its systems
• Interfere with the website's operation or security
• Upload malicious software or harmful code
• Impersonate another person
• Use website content for unauthorized commercial purposes
• Abuse or misuse website forms or communication features

3. Medical Information Disclaimer

Information published on this website is provided for general educational and informational purposes.

Website content is not a substitute for professional medical evaluation, diagnosis, or treatment.

Information found on this website should not be used to diagnose a medical or psychiatric condition or to make decisions about starting, stopping, or changing medication.

Your individual treatment should be determined by a qualified healthcare professional after appropriate evaluation.

4. No Provider-Patient Relationship Through Website Use

Simply accessing this website, reading its content, submitting a contact form, requesting an appointment, sending an email, or communicating through another website feature does not by itself establish a provider-patient relationship.

A provider-patient relationship may be established only through an appropriate clinical process and in accordance with applicable law and professional requirements.

5. Telehealth Services

True Calm Psychiatry primarily provides psychiatric services through telehealth.

Telehealth uses electronic communication and technology to provide healthcare remotely. Depending on the service and clinical circumstances, telehealth may include secure video, telephone, or other legally permitted communication methods.

Telehealth services are provided only when appropriate for the patient's needs and permitted under applicable law.

Because telehealth laws and professional requirements can vary by state, services may differ depending on where the patient is physically located when receiving care.

Oregon, for example, recognizes that the practice of medicine through telemedicine occurs at the patient's location and generally requires appropriate Oregon licensure when the patient is located in Oregon. Washington likewise requires telehealth services to comply with Washington scope-of-practice, professional standards, and applicable federal and state law.

6. Patient Location and Eligibility

Patients must provide accurate information about their physical location when receiving telehealth services.

Because healthcare licensing and telehealth requirements can depend on the patient's location, True Calm Psychiatry may be unable to provide services if a patient is physically located in a state where the provider is not authorized or otherwise unable to legally provide the requested service.

Patients should notify True Calm Psychiatry if they plan to travel or relocate to another state.

Eligibility for services may depend on:

• The patient's physical location
• Provider licensure
• State and federal requirements
• The type of service requested
• Clinical appropriateness
• Patient age and other applicable eligibility criteria
• Provider availability

Submitting an appointment request does not guarantee that services will be provided.

7. Clinical Judgment

All evaluations, diagnoses, treatment recommendations, medication decisions, and other clinical decisions are made by qualified healthcare professionals based on the individual patient's circumstances and professional clinical judgment.

True Calm Psychiatry does not guarantee that a particular diagnosis, medication, treatment, evaluation result, documentation, accommodation recommendation, or other clinical outcome will be provided.

8. Psychiatric Medication Management

Medication management may include evaluation of current medications, treatment response, side effects, medication history, and other clinically relevant factors.

Submitting a medication refill or medication request does not guarantee that a prescription will be issued.

A provider may determine that additional evaluation, monitoring, records, testing, or an appointment is necessary before prescribing or renewing medication.

Patients should not start, stop, increase, decrease, or otherwise change prescribed medication without appropriate medical guidance.

Certain medications may be subject to additional federal or state requirements.

9. Emergency and Crisis Situations

True Calm Psychiatry is not an emergency medical or psychiatric service.

The website, contact forms, email, text messages, appointment requests, and other electronic communications should not be used for emergencies or urgent psychiatric concerns.

If you are experiencing an emergency, believe you may harm yourself or another person, or require immediate medical attention:

Do not wait for a response from True Calm Psychiatry if immediate assistance is required.

10. Appointments

Appointments must be scheduled through the methods made available by True Calm Psychiatry.

Patients are responsible for providing accurate and complete information when scheduling an appointment and during the registration process.

Patients should participate in telehealth appointments from a private, appropriate location and use a reliable internet connection and compatible device when required.

True Calm Psychiatry may reschedule or cancel an appointment when clinically, legally, technically, or administratively necessary.

11. Cancellations and Missed Appointments

Patients should provide advance notice when they need to cancel or reschedule an appointment.

Any cancellation, late-cancellation, or missed-appointment fees will be communicated to patients as part of the applicable scheduling or financial policy.

True Calm Psychiatry may update its cancellation and missed-appointment policies from time to time.

12. Fees and Payment

Patients are responsible for applicable fees associated with services they receive.

Depending on the patient's insurance plan and the services provided, financial responsibility may include:

• Copayments
• Deductibles
• Coinsurance
• Self-pay charges
• Non-covered services
• Other applicable patient responsibilities

Patients are responsible for understanding their insurance benefits and financial obligations.

True Calm Psychiatry may modify its fees with appropriate notice.

13. Insurance

Insurance coverage varies by plan and is subject to the terms, limitations, exclusions, and requirements of the patient's insurance policy.

Insurance eligibility verification does not guarantee that a particular service will be covered or reimbursed.

Patients remain responsible for amounts that their insurance plan does not cover.

Patients are encouraged to contact their insurance company regarding questions about benefits and coverage.

14. Electronic Communications

True Calm Psychiatry may use electronic communication for appropriate administrative purposes, such as appointment information, scheduling, forms, and other permitted communications.

Electronic communications should not be used for emergencies.

Patients should use designated secure communication systems when instructed by True Calm Psychiatry for protected health information.

Email, text messages, or website forms may not be continuously monitored and should not be relied upon for urgent medical or psychiatric concerns.

15. Privacy and Protected Health Information

True Calm Psychiatry takes privacy and confidentiality seriously.

Information collected through the website may be handled according to applicable privacy laws and the practice's Privacy Policy.

Certain healthcare information may also be subject to federal and state healthcare privacy requirements.

Please review the Privacy Policy for information regarding how website information may be collected, used, disclosed, and protected.

16. Website Content Accuracy

True Calm Psychiatry makes reasonable efforts to provide accurate and current information on the website.

However, healthcare information, laws, regulations, professional standards, services, providers, insurance participation, and availability may change.

We do not guarantee that all website information will always be complete, current, or error-free.

True Calm Psychiatry may update, modify, remove, or replace website content at any time.

17. Third-Party Websites

The website may contain links to third-party websites, resources, platforms, or services.

These third-party websites are not controlled by True Calm Psychiatry.

True Calm Psychiatry is not responsible for the content, privacy practices, security, availability, or policies of third-party websites.

Your use of a third-party website is subject to that website's own terms and policies.

18. Intellectual Property

Unless otherwise stated, the content and materials appearing on this website—including text, logos, graphics, photographs, designs, branding, and other materials—are owned by or licensed to True Calm Psychiatry.

You may access and view the website for personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website materials without prior written permission from True Calm Psychiatry, except where otherwise permitted by law.

19. Testimonials and Reviews

Testimonials, reviews, or other patient experiences displayed on the website represent the experiences of the individuals who provided them.

Individual experiences vary.

Testimonials should not be interpreted as a guarantee that another patient will experience the same results or outcomes.

20. No Guarantee of Results

Healthcare outcomes differ from person to person.

True Calm Psychiatry does not guarantee any particular treatment result, medication response, diagnosis, evaluation outcome, accommodation recommendation, or improvement.

Clinical recommendations may change over time based on the patient's circumstances and response to treatment.

21. Limitation of Liability

To the fullest extent permitted by applicable law, True Calm Psychiatry and its providers, employees, contractors, and representatives will not be liable for damages arising from your use of, or inability to use, this website or its content.

Nothing in these Terms is intended to waive, exclude, or limit any right, protection, or liability that cannot legally be waived, excluded, or limited under applicable federal or state law.

22. Changes to These Terms

True Calm Psychiatry may update these Terms periodically to reflect changes in:

• Services
• Website functionality
• Business policies
• Applicable laws
• Regulatory requirements
• Professional standards

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.

23. Governing Law

These Terms shall be interpreted in accordance with applicable federal law and the laws applicable to the relevant services and patient's location.

Because True Calm Psychiatry provides telehealth services across multiple states, specific legal requirements may vary depending on the state in which the patient is located when receiving care.

Nothing in these Terms is intended to override mandatory laws or regulations applicable to healthcare services.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the extent permitted by applicable law.

25. Entire Agreement

These Terms, together with the Privacy Policy and other policies specifically incorporated into the website, govern your use of the True Calm Psychiatry website.

Where a separate patient agreement, consent form, financial policy, telehealth consent, or other legally applicable document applies to your healthcare services, that document will govern the matters addressed within it.

26. Contact True Calm Psychiatry

If you have questions regarding these Terms and Conditions, please contact True Calm Psychiatry through the contact information provided on the website.

True Calm Psychiatry
Serving Eligible Patients in Georgia, Oregon, Colorado, and Washington
Website: truecalmpsychiatry.com

For emergencies, call 911 or go to the nearest emergency department. For immediate mental health crisis support in the United States, call or text 988.